I'm Jozelle — a detail-driven VA with a background in financial compliance, AML/KYC investigation, executive support, and e-commerce. I take the operational weight off your plate so you can focus on what only you can do.
I started my career in fraud analysis and AML/KYC investigation — work that demanded sharp attention to detail, discretion with sensitive information, and the discipline to document everything as if it would be audited tomorrow.
I was recognized as a Subject Matter Expert (SME) at Rogers Communications, guiding team members through complex compliance cases and investigation best practices — a responsibility that sharpened both my technical knowledge and my ability to lead without authority.
That precision now shows up everywhere I work — as an Executive and Personal Assistant, a cold caller and appointment setter for insurance professionals, and an e-commerce shop manager on Etsy with 1,300+ sales.
I hold a BS in Computer Engineering, Cum Laude, from STI College Global City, and I'm Google Gemini AI Certified — which means I'm not just organized, I'm genuinely comfortable with the tools and systems modern businesses run on.
From the inbox to the pipeline to the compliance doc nobody wants to touch — I cover it all.
Every role sharpened a different edge — and all of them show up in the work I do today.
Tools I use confidently — not just tools I've heard of.
Snapshots of the kind of work I actually deliver — not just what I say I can do.
Produced AML/KYC investigation records detailed enough to stand alone for audit review — covering due diligence findings, risk assessment reasoning, and escalation justification for every case. Recognized as SME for documentation quality.
Managed leads and contacts inside GoHighLevel — logging notes after every interaction, updating pipeline stages, scheduling appointments, and building automation workflows that reduced manual follow-up by the team.
Managed listings, inventory, and customer communication for Sacred Bloom Healing — growing the shop to 1,300+ sales and a 5-star rating through better responsiveness, SEO-optimized listings, and promotional coordination.
Built a color-coded scheduling system that caught and resolved a double-booked client meeting before the client even knew there was a conflict — both parties rescheduled without any escalation needed.
Maintained an active outbound cold calling pipeline making 120+ calls daily — qualifying leads, logging call notes immediately, and booking 10+ confirmed appointments per week with an 80% conversion rate.
Designed client-facing graphics, promotional content, social media carousels, and branded documents — balancing clean visual design with clear, accessible information for non-technical audiences.
Beyond admin and compliance work, I help run a 5-star rated Etsy shop with 1,300+ sales — handling listings, customer communication, SEO, and shop operations end to end.
Visit shop →Real feedback from real clients — not generic endorsements.
"Jozelle brought a level of precision and discretion to our operations that's hard to find. She doesn't wait to be told what to do — she sees what's needed and just handles it. Our calendars, documentation, and day-to-day communication have never run smoother."
"Working with Jozelle felt effortless from day one. She's organized, communicates proactively, and genuinely treats the business like it's her own. I trust her with the details I don't have time to think about — and she's never let me down."
I'm currently available full-time for remote roles and long-term client work. Based in Taguig City, Philippines — open to US, UK & AU hours.
Whether you need a long-term Executive Assistant, a reliable VA, a cold caller who converts, or someone to own your e-commerce operations — I'm ready to show you what I can do from day one.
Send me a message →